Reception/Responce to verbal Enquiry Make request / Enquire courteously free witin 5 minutes at every point
Response to telephone calls Correct Information free within the first 5 rings
Response to correspondences
  • Emails
  • Letters
Formal Request Free
  • Recipient to acknowledge receipt within 24 hours
  • Responce to issues raised withi 7 working days or 30 days for issue requiring major consultation
  • Certificate
  • Diploma
  • Formal application for the course
  • Meet the stipulated minimum requirments
  • Provision of genuine copies of relevant documents
KSh 300 As per institutes termly program and KUCCPS requirments
Registration of trainees
  • Admission letter (new trainees)
  • filled registration form
  • Provision of original academic and other relevant documents
  • All trainees are required to register every term
Full apyment of fees
  • Registration done on opening day between 8:00am to 5:00pm.
  • Registration process close in 2nd week of commencement of the term/semester.
Trainig and Learning
  • Paymet of fees
  • Learning Materials
  • Attendance of class on time
  • Adhere to policies, rules and guidelines
  • As per the course requirement
  • Fully paid fees
  • Free
  • On registration
  • As per time table
  • Continuous
Administration of internal and external examinations
  • Payment of exam fees
  • Submission of registration documents for external exams
  • meet examination requirements
  • 75% of class attendance
Fully paid fees as per the examining body
  • As per examination registration deadline
  • As per examination timetables
Use of library and issuance of books and materials
  • Bonafide student/staff
  • Kist Identity card
Fully paid fee
  • Monday-Friday 8:00am - 10:00pm
  • Saturday 9:00 am - 4:00 pm
Issuance of:
  • Report forms
  • Transcripts
  • Successful completion of the terms/semester work(3 continous assessment Tests and End of term Exams)
  • Successful completion of an academic year
  • Fully paid fees
  • Fully paid fees
  • KSH. 200 (storage fee)
  • Within the first tw weeks of the following term
  • Every subsequent year after th first two years
Graduation Succesful completion of an academic programme Convocations fees as approved by the Board of Governors Annually as per the academic calender
Issuance of Certificates
  • Successfu completion of an academic programme
  • Evidence of clearance from accounts departent/office
  • National Identity Card
  • Completion of payment of fees
  • Ksh 200(storage fees)
  • First 2 years after receipt of the certificates from the examining body
  • Every subsequent year after the first 2 years
Guidance and counselling Bonafide students/staff Free Continuous
Payment for goods and services
  • Local Purchase Order / Local Service Order
  • Deivery Note / Certificate of work done
  • Goods Received Note
  • Invoice
Free 30 - 90 days from date of receipt of goods/service or as per contract agreement
Hiring out services / products or facilities Place an order As per value of service, product or facility As per agreement
Response to complaints Formal complaint Free
  • Immediately
  • Within 7 days for formal complaints that require Investigation