SERVICE CHARTER

SERVICES REQUIREMENT CHARGES TIMELINE
Reception/Response to verbal Enquiry Make request / Enquire courteously free within 5 minutes at every service point
Response to telephone calls Correct Information free within the first 5 rings
Response to correspondences
  • Emails
  • Letters
 Formal Request Free
  • Recipient to acknowledge receipt within 24 hours
  • Respond to issues raised within 7 working days or 30 days for issues requiring major consultation
Admission
  • Artisan
  • Craft
  • Diploma
  • Formal application for the course
  • Meet the stipulated minimum requirements
  • Provision of genuine copies of relevant documents
 KSh 300 As per institute's termly program and KUCCPS requirements
Registration of trainees
  • Admission letter (new trainees)
  • Filled registration form
  • Provision of original academic and other relevant documents
  • All trainees are required to register every term
 Full payment of fees
  • Registration done on opening day between 8:00am and 5:00pm.
  • Registration process of new trainees closes in 2nd week of commencement of the Term/Semester.
Training and Learning
  • Payment of fees
  • Learning Materials
  • Attendance of classes on time
  • Adherance to policies, rules and guidelines
  • As per the course requirement
  • Fully paid fees
  • Free
  • On registration
  • As per time table
  • Continuous
Administration of internal and external examinations
  • Payment of exam fees
  • Submission of registration documents for external exams
  • Meet examination requirements
  • 75% of class attendance
 Fully paid fees as per the examining body
  • As per examination registration deadline
  • As per examination timetables
Administration of supplementary examinations
  • Payment of supplementary exam fees
 Ksh 300 per paper
  • First Week of opening
  • As per examination timetables
Use of library and issuance of information materials
  • Bonafide student/staff
  • KIST Identity card
 Fully paid feeSs
  • Monday-Friday 8:00am - 10:00pm
  • Saturday 9:00 am - 4:00 pm
Issuance of:
  • Progress Reports
  • Transcripts/Result Slips
  • Successful completion of the terms/semester work(3 continous assessment Tests and End of term Exams)
  • Successful completion of an academic year
  • Fully paid fees
  • Fully paid fees
  • KSH. 200 (storage fee)
  • Progress Reports will be posted on the students portal within 1 day after the respective department's academic awards
  • Every subsequent year after the first 2 years
Graduation Succesful completion of an academic programme Convocation fees as approved by the Board of Governors Annually as per the academic calendar
Issuance of Certificates
  • Successful completion of an academic programme
  • Evidence of clearance from accounts department/office
  • National Identity Card
  • Completion of payment of fees
  • Ksh 200(storage fees)
  • First 2 years after receipt of the certificates from the examining body
  • Every subsequent year after the first 2 years
Guidance and counselling Bonafide students/staff Free Continuous
Payment for goods and services
  • Local Purchase Order / Local Service Order
  • Deivery Note / Certificate of work done
  • Goods Received Note
  • Invoice
 Free 90 days from date of receipt of goods/services or as per contract agreement
Hiring out services / products and facilities A Request As per value of service, product or facility As per agreement
Response to complaints Formal complaint Free
  • Immediately
  • Within 7 days for formal complaints that require Investigation

WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY

Any service rendered/good delivered that does not conform to the required standards or any officer who does not live up to commitment to courtsey and excellence in service delivery should be reported to: